Contact Us

We value your feedback, questions, and suggestions. Please use the form below or the contact information provided.

Thank you! Your message has been sent. We'll respond within 3-5 business days.

Response Time

We typically respond to inquiries within 3-5 business days. For urgent matters, please include "URGENT" in your subject line.

Best Contact Method

For quickest response, please use the contact form. This ensures your message is properly categorized and reaches the right team member.

Common Questions

Before contacting us, you might find answers in our:

What to Include

For technical issues, please include:

  • Browser name and version
  • Device type (desktop/mobile)
  • The YouTube URL you tried
  • Error message if any

Service Status

Our service is currently operating normally. If you're experiencing issues downloading thumbnails, it may be due to:

  • YouTube server changes
  • Browser extensions interfering
  • Network restrictions
  • Video privacy settings

Frequently Asked Questions

Is this service really free?

Yes, completely free. We have no plans to charge for basic thumbnail downloads. If we ever introduce premium features, the core functionality will remain free.

Do you store my email or messages?

Messages sent through this form are stored only until we respond, then deleted within 30 days. We don't add you to mailing lists or share your contact information.

Can I download thumbnails from private videos?

No. Our tool only works with publicly accessible YouTube videos. Private, unlisted, or age-restricted videos may not work depending on their privacy settings.

Why does the download sometimes fail?

Common reasons include: YouTube changing their image hosting structure, network issues, browser restrictions, or the video being removed/made private.

Can I use this tool commercially?

You can use our tool for commercial purposes, but you must ensure your use of downloaded thumbnails complies with copyright laws and YouTube's terms.

Legal & Copyright Inquiries

For copyright concerns or legal matters:

  • Include "LEGAL" in your subject line
  • Provide specific details about the content in question
  • Include your official contact information
  • Allow 7-10 business days for legal review

Note: We do not host copyrighted content—thumbnails are served directly from YouTube's servers.